We Don’t Hand You Empty Software.
We Build Your Training.
Most platforms sell you a tool and wish you luck. FSGenius captures your product knowledge — from manuals, subject matter experts, and existing materials — and transforms it into interactive training your channel will actually use.
You Have the Knowledge.
You Don’t Have the Time.
Every manufacturer has deep product expertise locked in the heads of their engineers, trainers, and technical managers. Most also have existing materials — service manuals, installation guides, product specs, training slides from the last sales meeting. What they don’t have is the time, instructional design expertise, or production capability to turn that into training their channel will actually engage with.
That’s the gap between “we have knowledge” and “we have training.” It’s enormous. And it’s why most manufacturer training programs underperform — not because the expertise doesn’t exist, but because it was never captured and delivered in a format that works.
What We Work With
Training Your Channel Will Actually Use
Interactive Courses
Not converted PowerPoints — real interactive learning with scenarios, branching logic, knowledge checks, and practical application. Designed by instructional designers who understand foodservice equipment, not generic eLearning templates.
Mobile Microlearning
5-minute lessons designed for the field. Product highlights, competitive comparisons, troubleshooting quick-starts, and daily procedure guides — formatted for a phone screen, built for a busy workday.
Video Production
Equipment walkthroughs, installation procedures, disassembly sequences, and product demonstrations. Professional production that shows your equipment and your brand at their best.
Job Aids & Quick References
The troubleshooting guide a tech pulls up at the equipment. The error code chart taped inside the access panel. The daily cleaning procedure posted in the kitchen. Formatted for the point of need, not the training room.
Certification Assessments
Prove your channel’s knowledge isn’t just checked-a-box completion. Meaningful assessments that verify understanding of product features, installation requirements, troubleshooting procedures, and competitive positioning.
Ongoing Content Management
Products change. New models launch. Procedures update. Our team manages your content library so it stays current — you don’t need to staff an internal eLearning department to keep training up to date.
Before We Build Training, We Capture What Your Experts Know
The most valuable content doesn’t live in manuals. It lives in the heads of your engineers, factory trainers, and senior technicians — the people who know why that valve was redesigned, what the installation quirk is in high-humidity environments, and the diagnostic shortcut that isn’t documented anywhere.
Our team conducts structured knowledge capture sessions with your subject matter experts, extracting the institutional knowledge that makes your products work in the real world. We turn conversations into curriculum — and ensure that expertise survives retirements, turnover, and time.
The Process
We audit your existing materials, interview stakeholders, and map the content landscape.
Structured sessions with your SMEs to extract institutional knowledge and document tribal expertise.
Our team builds courses, job aids, videos, and assessments. You review and approve.
Content goes live on the platform. We manage updates as products change. Your training stays current without internal overhead.